Frequently asked questions

Browse our FAQ

Have any questions?
Check our FAQ or contact us for further questions
Who can access Including You?

Any person living with a disability is eligible to access our services

How do i make contact with Including You?

Phone us 8407094040 and speak with our knowledgeable team with over 20 years experience in disability services  or email us  to discuss the individualised service you require.

If you wish to achieve some short term/long term goals or change service provider,there is no obligation or fee for discussing your options.

Individuals wanting to access services will be dealt with in the order in which they approached Including You unless, Including You determines that, the health and wellbeing of an individual may be at risk, in which case an individual may receive priority. All individuals who request a service from Including You will have their situation actioned based on available resources.

Are initial consultations free?

If you would like to contact Including You to discuss your plans or if you wish to change your service provider, we can meet at your convenience to discuss your options.

Initial consultations are totally free of charge.

Which areas do we service?

Including You is able to offer services in Melbourne’s

  • Northern Suburbs
  • Eastern Suburbs
  • Western Suburbs
  • Hume Moreland area

If You are outside of these areas, please contact us as it still may be possible for us to offer you a service.

What framework do we work by?
Including You Follows closely the National Standards of service delivery.

  1. Empowerment: People’s rights are promoted and upheld.
  2. Access & Engagement: People’s right to access transparent, equitable and integrated services is promoted and upheld
  3. Wellbeing: People’s right to wellbeing & Safety is promoted and upheld
  4. Participation: People’s right to choice, decision making and to actively participate as a valued member of their community is promoted & upheld
What are the minimum requirements for employees?

To protect the wellbeing and safety of our clients and the integrity of our organisation, all employees must have

  • A current Working With Children Check
  • A current police check
  • A current first aid level 2 certificate
  • Be Disability Workers Scheme checked
How much does it cost?

As a registered service provider with NDIS we are obligated to charge what is stated in the NDIS prices guide

What is the minimum shift length?

The Minimum shift length is 3 hours, however this can be open for negotiation

How much notice do i have to give before i cancel a shift?

Including You would greatly appreciate 24 hours notice before cancelling a shift, however, if you cancel with staff on their way to the shift or arrive on shift the whole shift will be charged

What is a planning meeting?

If required, a planning meeting will be set up in a safe friendly location for the purpose of augmenting your skills and achieving your desired goals in order to join  you on the path of living the life you choose.

During the planning meeting, Including You will:

  • Ensure that you actively participate in all aspects of the planning process.
  • Ensure that our Planning processes are guided by relevant legislation and service standards
  • Ensure that during the planning process, you exercise control over the way you wish to live your life
  • Ensure that where appropriate, we  actively engage family members, carers, significant others and/or an independent advocate in the planning process.
  • Ensure that planning takes into account your age, ability, gender, sexual identity, culture, religion or spirituality.
  • Ensure that we provide options that best meet your needs.
  • Ensure that the planning process takes into account any issues of health and wellbeing
  • Ensure that you are supported during planning by an appropriate person who is sensitive to and understands your cultural needs.
After the planning meeting

After the planning meeting, you will be provided with a documented copy of your plan in a format that helps you understand it.

The plan will:

  • Describe your strengths, needs, goals, supports, and long term outcomes as requested by you
  • describes how these goals will be achieved, including timelines
  • documents actions to minimise risk in the least intrusive and restrictive manner
  • identify health and wellbeing needs, as appropriate
  • include input from family, carers and other service providers, as appropriate.
What is NDIS?

NDIS stands for National Disability Insurance Scheme, and is run by the National DIsability Insurance Agency (NDIA). It aims to support people with a permanent and significant disability in a new way by giving them access to individualised funding, plans and support.

Will I be able to choose the type of support I receive through NDIS?

Yes, NDIS was created as a way to give those with a disability more control and a greater say over how, when and where your supports are provided, and also who delivers them.

Does NDIS cover more than day-to-day basics?
Yes, because everyone is different and requires different supports, NDIS has been created in a way which funds all kinds of supports that are "reasonable and necessary".
I'm eligible for NDIS, what do I do now?
Should you be eligible for this kind of support, you will have a planner meet with you to discuss your supports, such as day to day needs and supports as well as goals and aspirations. You will then have the opportunity to select which agency you would like to support you. If you select Including You, we will sign a service agreement and work with you to understand what supports you require, and finally, match staff to you.