NDIS Direct Support Services in Melbourne & Regional Victoria
Contact us todayHow Our Direct Support Services Help You Live Independently
Finding the right day-to-day support can make a huge difference in your quality of life.
Whether it’s help at home, getting out into the community, or building independence, the right support should feel respectful, reliable, and tailored to you.
At Including You, we provide personalised NDIS Direct Support services across Melbourne, Bundoora, Mill Park, Seymour and regional Victoria — always centred around your goals, your preferences, and your pace.
What is Direct Support?
Direct Support refers to the practical, day-to-day assistance that helps you live your life more independently.
This can include support with:
- Personal care
- Household tasks
- Community participation
- Daily routines
- Building skills and confidence
It’s the support you actually experience day-to-day.
What we offer
At Including You, our Direct Support services are tailored to each individual.
We focus on:
Understanding your goals
Respecting your choices
Providing consistent, reliable support
Adapting to your needs over time
Types of Direct Support We Provide
Personal Care Support
We assist with everyday personal needs in a respectful and dignified way, including:
- Showering and grooming
- Dressing
- Personal hygiene
- Medication reminders
In-Home Support
Support within your home environment, including:
- Cleaning and household tasks
- Meal preparation
- Laundry
- Maintaining a safe and comfortable home
Community Access and Participation
We support you to stay connected and engaged:
- Attending appointments
- Social activities
- Shopping and errands
- Community events
Skill Development
We help build independence through:
- Daily living skills
- Routine building
- Confidence in decision-making
- Social interaction skills
Our Approach
At Including You, we believe support should be person-centred, not system-centred
That means:
- You are involved in decisions
- Your preferences are respected
- Support is flexible and adaptable
- We work at your pace
Local Support That Understands Your Area
Having local support matters.
We understand:
- Transport options in Melbourne’s northern suburbs
- Community services in Bundoora and Mill Park
- Regional challenges in Seymour and surrounding areas
This allows us to provide practical, realistic support.
What Makes Including You Different
01. Personalised Support
We take the time to understand each person as an individual.
02. Consistency
We aim to provide consistent support workers to build trust and familiarity.
03. Respect & Dignity
Every interaction is guided by respect, empathy and professionalism.
04. Local Knowledge
We support participants across:
Who Can Benefit from Direct Support?
Direct Support is suitable for:
- Individuals with an NDIS plan
- People needing assistance with daily living
- Participants wanting to build independence
- Individuals requiring flexible, ongoing support
Choosing the Right Support Provider
Here are a few things to consider:
Reliability
Do they show up consistently?
Communication
Do they listen and understand your needs?
Flexibility
Can they adapt when your needs change?
Comfort
Do you feel safe and respected?
Quick Checklist
When choosing a provider, ask:
- Do I feel comfortable with this team?
- Are they responsive?
- Do they understand my goals?
- Can they support me consistently?
- Do they respect my preferences?
FAQs
What is included in direct support?
Direct support includes practical assistance with daily living, home tasks and community participation.
Is direct support funded by the NDIS?
Yes, if it is included in your NDIS plan.
Can I choose my support worker?
Yes — your preferences are always considered.
Can support change over time?
Absolutely — support should adapt to your needs.
Do you provide support in regional areas?
Yes — including Seymour and surrounding areas.
Can I combine direct support with support coordination?
Yes — many participants use both services together.
Get In Touch
Direct Support is about more than just assistance — it’s about helping you live your life the way you want to.
At Including You, we provide flexible, respectful and personalised support that adapts to your needs and goals.